Job Summary:-
- Bank and Individuals business acquisition from bank and non bank clients, and ensure successful conclusion of underwriting and claims processing through comprehensive prospecting.
- To manage the Bank/individuals portfolio through provision of effective servicing and retention for securing additional business opportunities with them.
- To promote a positive image of PBK Takaful Brokers through service protocols to policyholders, members of the public and other stakeholders by showing respect, courtesy and professionalism to all internal and external customers.
- Active participation in Underwriting and claims, in order for the Brokerage to meet reasonable targets.
- Work hand in hand with the DSRS/CSRS and CSAs to optimize on brokerage growth.
Key Responsibilities: –
- Creating general awareness on Takaful Principles and Products to the targeted market, as well as within Premier Bank Kenya (Financing Department)
- Maintaining an extensive, retentive active network of corporate clients/prospects
- Develop dynamic working relationship with the Takaful team, offering advice to assist in achieving their underwriting portfolio and their marketing goals
- Undertake comprehensive research on new and niche markets to enable the brokerage gain a competitive advantage in the market
- Monitor performance, new business and renewals to ensure increased business through retention.
- Orientation on Insurance product knowledge for new business executives
- Ensuring policy owner service standards are met in primary areas namely, client identification, acquisition and growth e.g. identifying target and penetrating niche markets through existing bank customers and non-direct clients.
- Following up on feedback from sourced clients, bank executives, and direct clients on product issues and developing and implementing action plans to address expressed or ideal needs and concerns.
- Maintaining an updated data-bank of target/prospective customer’s; new businesses and business enquiries:
- Building a good network in Insurance within the Banking industry and maintaining a strong presence in the designated branch through efficient co-ordination of the branch market outreach activities.
- Provide guidance to Bank team and other bank staff on the efficient in underwriting and claims.
- Safeguarding confidential and positive matters of the company both at the branch level and corporate level.
- Preparing and transmitting to the principal officer weekly and monthly reports on all the underwriting business done and update on claims processing.
- Any other duties that may be assigned to you from time to time by management
Key Measurables: –
- World class service in terms of professionalism, respect, courtesy and pleasant service
- Maintain a large pool for sourcing new businesses; potential clients; referrals; cold –calling and generally active prospecting with significant business yields etc
- Follow up and maintaining a consistently high closing ratio with less than 10% negative variance(loss)
- Provision of effective after –sales service and keeping in contact with clients to ensure client retention in excess of 90%
- Consistently maintained near zero default or late payment for credit /deferred installments
- Punctuality to work and timeliness in completion of assignments
- To ensure our customers receive their covers and policy documents on time
- Team Player; excellent communication & interpersonal skills initiative
- 98% closure and retention of corporate business
- Sourcing ,Influencing and negotiating best PBK Medical scheme with cost effective, benefit and value addition aspects
Qualifications:
- Minimum Diploma in Insurance, a degree is a MUST
- Certificate of Proficiency in Insurance a Must.
- Over 3 Years of experience in insurance Industry
- Good working knowledge of MS-Office suite
- Experience in Insurance products
Competencies & Attributes:
- Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, ardent team player, mature, reliable, hard working and able to work without supervision.
- Sound knowledge of the PBK Takaful products and services;
- Aggressive personality with positive attitude to sales and customer service
- Pleasant and warm personality with excellent communication and inter-personal skills.
- Ability to cope with flexible tasks; and inspire the sales executives and other bank staff: Confident and enthusiastic
- Honest with impeccable integrity (high ethical standards). Good working knowledge of MS-Office suite
- Supervisory ability: Responsibility and ability to grow, support and develop talent within the PBK Takaful Customer Service team.
- Computer skills: Must be adept in use of Ms Word, Excel, and Access, power-point, Internet and email.
Job skills:
- Understand the Insurance Act and general laws relating to Insurance;
- Demonstrate a high degree of sensitivity, confidentiality when dealing with internal &external customers;
- Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.
Remuneration
A package commensurate to the posts shall be discussed and agreed with the successful candidates.
How to Apply:
If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to recruitment@premierbank.ke by 31st May 2024. Only shortlisted candidates will be contacted.