Branch Manager

The Branch Manager will be responsible for the implementation of the Bank’s Branch strategies in order to increase revenues and ensure profitability, while maximizing customer satisfaction at Branch level.

Key responsibilities:
  1. To prepare annual Branch business Plans, forecasts and budgets and ensure their effective implementation, Controls, and periodic reviews.
  2. To market the Bank’s products and ensure growth in the Financing and Liability books.
  3. To oversee the Branch operational issues i.e Account opening/closing, Cash maintenance, stationery ordering to conform with the Bank’s operational manuals, policies and CBK and regulatory requirements.
  4. To prepare Credit appraisals in line with the Bank’s Financing Policy.
  5. To conduct Market surveys of the local competition as regards products, customer service etc. and advise Management appropriately.
  6. To resolve customer queries, complaints promptly or escalate them to ensure customer retention and satisfaction.
  7. To co-ordinate scheduled and ad hoc CBK Inspections, external & internal Auditing.
  8. To be responsible for staff development i.e training, performance appraisal and to provide guidance and leadership, resolve promptly employee issues in liaison with HOD and Human Resources Department.
  9. To represent the Bank effectively in the Local Community affairs.
  10. To prepare periodic reports to Management
  11. To Manage Staff matters and keep in line with the HR policy.
  12. Manage Branch financing & periodical finance reporting.
  13. To oversee the Branch administrative matters i.e Maintenance of Premises, renewal of licenses, Security, utilities e.g. water, electricity etc.
  14. To perform any other duties as shall be assigned by the Management.



a. Qualifications:

  • Hold a Bachelor’s Degree in Business, Accounts related, Administration or related field.
  • Master’s degree an added advantage.
  • Diploma in Banking and/or Professional Banking/CPA (K) qualifications a plus.
  • Have a minimum of Five (5) year relevant work experience, 3 of which should be at manager level with proven result-oriented track record.
  • Have strong customer service orientation/experience.
  • Experience in Business development and banking operations

b. Competencies & Attributes:

  • Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
  • Sound knowledge of the Bank’s products and services; CBK Prudential Guidelines.
  • Management ability: Responsibility and ability to grow, support and develop talent within the Branch.
  • Honest and with high integrity

c. Job skills:

  • Understand the Banking Act, Central Bank Regulations, Clearing Procedures & general laws relating to Banking, adherence to strict KYC procedures.
  • Knowledge in risks involved in Banking & how to mitigate them.
  • Understand and implement processes and procedures.
  • Have a high sense of diplomacy, accuracy and attention to detail.
  • Passion for championing & offering excellent customer service.
  • Business acumen, Strategic thinker with ability to make sound decisions for the business.
  • Ability to probe and negotiate with difficult customers, good at managing relationships.
  • Sales and negotiation skills
  • Have good PR/interpersonal skills, outstanding communication and reporting skills, problem analysis and listening ability.


  • A package commensurate to the posts shall be discussed and agreed with the successful candidates.


How To Apply

If you are up to the challenge, possess the necessary qualification and experience, please send you CV only quoting the job title on the email subject to before 31st January 2024.

Job Category: Manager
Job Type: Full Time
Job Location: Head Office Nairobi
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